Sketchnote: Contextual Inquiry training @OCLC @b_gruber @DeltaThink #sketchnotes

Bonnie Gruber from Delta Think came to OCLC for a 4hr training session on Contextual Inquiry methods. It was a great refresher! So great to chat about this stuff in the workplace again!

via Flickr http://flic.kr/p/xywNgd

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